1. Cancellation Policy

Customers can cancel their services at any time. Upon cancellation, customers will lose access to the services at the end of the current billing month.

2. Refund Policy

Customers can request a refund within 14 days of the first month of service. To request a refund, customers must contact our support team.

3. Refund Process

Upon receiving a refund request, we will review the details and determine whether the request meets our refund criteria. If approved, the refund will be processed, and a credit will automatically be applied to the customer’s original method of payment within a certain amount of days.

4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account or PayPal again. Then contact us, it may take some time before your refund is officially posted.

We are currently working on getting a head count for game servers before we build our infrastructure. We will start off with Minecraft first. Please click here to join the Waitlist for Minecraft if you are planning on running a Minecraft Server.

Access your VPS from a Windows Computer

1. Search for "Remote Desktop Connection" from your Windows start menu

2. Input your VPS IP (You can see this from the login page)

Access your VPS from your phone

1. Install the official Remote Desktop for Mobile app

Android: Click Here

IOS (Apple): Click Here

2. Click the Plus Icon and then "Add PC"

3. Enter the IP and other information